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Service & Support

Instrumentation Laboratory is dedicated to delivering the highest level of customer care. We’ll address your needs promptly and thoroughly. How can we help you?

Our customer support team is standing by to answer questions about our applications, quality control, and the performance of our systems and instruments. We provide expert knowledge in data management, clinical support, product support and other areas to assure that your testing solution completely meets your requirements and performs at its best.

If one of our products needs a repair or if supplies need replenishing, we respond quickly. Our excellent field service organization provides service and preventive maintenance for our instruments, as well as on-site training.  Customers can also access an online library of frequently asked questions, technical tips, product updates and valuable insights from hospitals and laboratories using our systems worldwide.

Our ordering department is ready to handle purchase requests for systems, instruments, reagents, supplies, and service contracts. We also can assist with requests for material safety data sheets for IL products.


Call 24 hours a day, 7 days a week.

For Customer Service in North America, regarding Critical Care and Hemostasis products, call: