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Support Team

Expertise at your fingertips

As part of our "Total Solution" approach, IL offers complete technical support and service.  We believe that good customers are the key to good business—and we want you to know that we are here to answer your questions.

Field Service Organization
Our Field Service Organization provides onsite maintenance, repair and troubleshooting of our Hemostasis and Critical Care analyzers. So that we may serve you more quickly and effectively, this group operates from a number of locations across the country and maintains a full inventory of parts at each location.

Clinical Applications Representative (CAR)
The CAR is responsible for providing and supervising support for our Hemostasis and Critical Care products.

Technical Support Group
Please contact this group for technical phone support for our Hemostasis and Critical Care products at 800-678-0710.  If necessary, a member of this group will turn your call over to the Field Service or Clinical Applications organizations for resolution.

Clinical Information Technology Analysts
This group is responsible for advanced data management telephone support and field support when necessary for our GEMweb Plus Custom Connectivity and HemoHub Intelligent Data Manager customers.

Clinical Information Technology Consultants (CITC)
This group performs installations and training of GEMweb Plus Custom Connectivity and HemoHub Intelilgent Data Manager products to a variety of healthcare professionals and IT personnel.  

ISO 9001:  2000 and ISO 13485:  2003 Certifications
Our ISO 9001 and 13485 certifications—recognized worldwide as standards of excellence and quality of process—demonstrate our commitment to the highest level of customer satisfaction.  To achieve this, every member of our Technical Support group is actively involved in our "Continuous Improvement Cycle."  This means we are constantly finding and implementing new ways to improve our support services.  We hope to anticipate your needs, and exceed your expectations.