Technical support

Our Support Team


As part of our “Total Solutions” approach, IL offers complete Technical Support and Service.  We are dedicated to continuous quality improvement of our services and support, and always welcome your feedback and suggestions.  

Technical Support Center
Our highly skilled and technical content experts are here to provide support, 24/7.  
We have specialists in Product Line Support, Data management and Technical Support.  Call us any time at 800-678-0710 or email techsupport@ilww.com.

Field Service 
Our team of Field Service Engineers (FSEs) provides on-site preventative maintenance and service for instruments. Operating from locations across North America, each with a full inventory of parts, our IL FSEs reach customers quickly and come prepared.  IL Service agreements are available.  
For more information, call us any time at 800-678-0710 or e-mail servicecontracts@ilww.com.  

Clinical Applications Support 
Our team of Clinical Applications Representatives performs installations, assists with analyzer verification and trains laboratory staff on all IL systems, as well as providing ongoing clinical support, education, and regulatory and compliance consultation.

Clinical Information Technology Consultants (CITC)
Our team of information technology specialists install and train customers on our data management solutions, from GEMweb Plus Custom Connectivity to HemoHub Intelligent Data Management.