An Update on COVID-19
Updated: September 21, 2020
Re: COVID-19 Response
Dear Valued Customer,
This is an update to our communications over the past three months, regarding the impact of COVID-19 on IL operations and product supply.
To date, we have successfully maintained manufacturing, distribution and delivery of our systems, consumables, reagents and services for all our product lines. While the demand for our products has significantly increased, we have met this increase with no backorders.
All critical functions—including Manufacturing, Distribution, Technical Support, Field Service, Depot Service, Field Applications, and Customer Service—have remained fully operational.
We are prepared for a potentially long and sustained impact of the pandemic on our customers, product demand and internal operations. We have updated all our processes, supply chains and inventories, to ensure we continue to meet product demand and support our customers’ operations, without interruption.
We do not anticipate any significant disruptions in our ability to continue supplying our products and services. However, despite our most ardent preparations, there remains a risk that the global COVID-19 pandemic could more severely affect our manufacturing plants and global demand. We will continue communicating, as the situation warrants.
Finally, I would like to send a message of gratitude to you, and all our customers and employees, for your exemplary efforts during this pandemic.
Thank you for your trust and confidence in IL.
Ramon E. Benet
Chief Executive Officer